Consultation Booking Terms & Consent | QLD Immigration
Book a Consultation
Home / Consultation Booking Terms & Consent
Before You Book

Consultation Booking Terms & Consent

A few things to read and agree to before we lock in your paid consultation. It only takes a minute, and it means we’re both clear on what this session is — and isn’t — before we begin.

How we meet

Choose how you’d like to talk

Most of our consultations happen online — it’s faster to schedule, works around shift rosters, and gets you the same quality advice.

Also available

Video Call

Zoom, face-to-face without the drive — a good option if a call doesn’t suit.

Recommended

Phone Call

Simple and direct. Our default recommendation for almost everyone.

By appointment only

In-Person — Mackay

At a meeting room booked at CQU Ooralea. Photo ID required beforehand — see below.

Applying from overseas? Offshore partner visa (309/100) enquiries qualify for a reduced-fee initial video consultation — mention this when you book. Same conversation, same attention, lower barrier to getting started while you’re still overseas.

Before we confirm your booking

The details we’ll need from you

  • Your full name, and the name of anyone else involved in your matter (e.g. a partner or sponsor)
  • Your best contact number and email address
  • A short description of what you’d like to discuss — visa type if known, and your current visa status
  • Your general location, and whether you’re currently in Australia or offshore
  • If booking an in-person appointment in Mackay: a clear photo of your current photo ID (passport photo page, or driver licence), sent ahead of the appointment

We ask for full details before confirming a booking so the time we spend together is actually useful, rather than spent on basic intake — and so we can flag early on if something about your matter needs a different kind of appointment than the one you’ve booked.

Please read before booking

Consultation Terms & Consent

By booking and paying for a consultation, you acknowledge and agree that:

This paid consultation provides general guidance on your situation. It does not, by itself, constitute a full assessment or formal migration advice, and does not create an ongoing engagement — that begins only once a separate written Service Agreement is signed, in accordance with the Migration Agents Code of Conduct.
No visa outcome, approval, or result of any kind is guaranteed as a result of this consultation, or of any future engagement.
The consultation fee is charged for the time and advice provided during the session itself, and is separate from any professional fees for ongoing representation, which will be set out in writing before any further work begins.
Information you provide will be handled in accordance with our Privacy Policy, and will not be shared with any third party without your consent, except where required by law.
You consent to being contacted by phone, email, or video call regarding your booking and this matter.
Cancellations made with less than 24 hours’ notice, or non-attendance without notice, may not be eligible for a refund of the consultation fee.
If booking an in-person appointment: I will provide a clear photo of my current photo identification prior to the appointment, and understand this is an appointment-only service — attending the CQU Ooralea location without a confirmed booking will not guarantee anyone is available to meet me.

Ready to book?

Online bookings are currently unavailable. Please call us on 0409 273 192 to arrange your consultation.

Call us on 0409 273 192